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Fido Brightstar issue

Bindra07
I'm a Participant Level 1
I'm a Participant Level 1

I have filed claim for my lost device and everytime I contact brightstar, it is a harassment trip for me as a customer. I have filed my claim on dec. 9 and still they have not processed my request. To whom can a complaint be filed against brightstar other than CRTC ?

3 REPLIES 3

Saripandey
I'm a Participant Level 1
I'm a Participant Level 1

I am having the worse experience as well, i keep getting run around and its a nightmare even after providing all the information requested by the agents. 
do we need to complain to CRTC or media?

Hey @Saripandey,

 

Welcome to the community!

 

I'm sorry to hear you're having a hard time getting the solution you need.

Feel free to reach out by these methods and we'll be happy to help. 



FidoFrancois
Former Moderator
Former Moderator

Hello @Bindra07

 

It's certainly not the experience we want you to have when you process a claim.

 

Did you reach out to our customer service to review the situation? I will be sending you a PM in case.