Fido Brightstar issue

[Bindra07]

I have filed claim for my lost device and everytime I contact brightstar, it is a harassment trip for me as a customer. I have filed my claim on dec. 9 and still they have not processed my request. To whom can a complaint be filed against brightstar other than CRTC ?

[Saripandey]

I am having the worse experience as well, i keep getting run around and its a nightmare even after providing all the information requested by the agents. 
do we need to complain to CRTC or media?

[FidoAnthonyZ]

Hey @Saripandey,

Welcome to the community!

I'm sorry to hear you're having a hard time getting the solution you need.

Feel free to reach out by these methods and we'll be happy to help. 

[FidoFrancois]

Hello @Bindra07, 

It's certainly not the experience we want you to have when you process a claim.

Did you reach out to our customer service to review the situation? I will be sending you a PM in case.