Showing results for 
Search instead for 
Did you mean: 

Fido Brightstar issue

I'm a participant level 1
I'm a participant level 1

I have filed claim for my lost device and everytime I contact brightstar, it is a harassment trip for me as a customer. I have filed my claim on dec. 9 and still they have not processed my request. To whom can a complaint be filed against brightstar other than CRTC ?


I'm a participant level 1
I'm a participant level 1

I am having the worse experience as well, i keep getting run around and its a nightmare even after providing all the information requested by the agents. 
do we need to complain to CRTC or media?

Hey @Saripandey,


Welcome to the community!


I'm sorry to hear you're having a hard time getting the solution you need.

Feel free to reach out by these methods and we'll be happy to help. 

Former Moderator
Former Moderator

Hello @Bindra07


It's certainly not the experience we want you to have when you process a claim.


Did you reach out to our customer service to review the situation? I will be sending you a PM in case.