Anyway Does Fido offer retention plans to offer long time customers?. Im looking to upgrade my phone and is willing to go on another 2 year plan however i feel like i was offered the same plans as you would to new customers. I phoned 611 from my phone and asked to be transferred to retention department but was told that im already in the retention department. When i told the rep maybe it's better to Transfer all 4 phone lines to others and all she said was "sure." I felt like fido wouldnt do anything to keep existing customers. I was offered a better deal by others carrier and is looking to transfer out since Fido cannot match.
Welcome to the community!
«Sure» is definitely not the kind of response we aim on giving in this type of situation.
We'll be happy to take a look at what your options are. You can send us a message on Facebook or Twitter, or if you want, we can send you a PM here.