Anyway Does Fido offer retention plans to offer long time customers?. Im looking to upgrade my phone and is willing to go on another 2 year plan however i feel like i was offered the same plans as you would to new customers. I phoned 611 from my phone and asked to be transferred to retention department but was told that im already in the retention department. When i told the rep maybe it's better to Transfer all 4 phone lines to others and all she said was "sure." I felt like fido wouldnt do anything to keep existing customers. I was offered a better deal by others carrier and is looking to transfer out since Fido cannot match.
Honestly nope. I renewed my contract again for 2 years. Customer 29 years. 30 years July. I pay 4 phone lines 9300 a year. They did not even give me a charger for my new phone. Did not honor buds that was an exclusive offer. The deal is still on they say I was 2 days early. Unbelievable I can not believe it. Plus people are getting all new phones waived for hardware unlimited data. 45. I pay double that.
Welcome to the community!
«Sure» is definitely not the kind of response we aim on giving in this type of situation.
We'll be happy to take a look at what your options are. You can send us a message on Facebook or Twitter, or if you want, we can send you a PM here.