FIDO ACCOUNT LINKED TO WRONG PERSON; identity theft; Fraud

[YIQUN]

Hello FIDO,

Recently I received a debt letter from MetCredit, they told me I have some debt with FIDO, ask me to pay for the bill to FIDO. I feel very strange that I did not have any business with FIDO during that period(2017-2021 AUG 20). In addition, I noticed that the NAME on the debt letter is totally wrong which is not my name. I also checked my credit report on the TransUnion, this debt or collection indeed appears on my credit report, which gives me big trouble. After that, I call the MetCredit to check this problem, they said the name is wrong (not my name), but the Date of birth, the home address, and phone number is the same as mine. whatever, this debt appears on my credit score, I do not know how they did that. They ask me to check with FIDO, I call plenty of times to FIDO's consumer service, and finally, a good girl is willing to help me with that, she uses the FIDO internal system writes an email to the fraud department of FIDO, and tell them my situation. She said the Fraud department will go to investigate this problem for about one month? that's a very long time. No one will follow up on my case I think. 

I do not know what happened, maybe FIDO collect the wrong person? Or maybe my information was stolen? Someone uses my Identity to open a FIDO account and does not pay the BILL? please give me a help. Thank you. Please contact me by sending PM

[Siva20]

Hello, May I know what happened after that? I'm facing a similar issue. Did they help? 

[Cawtau]

Hello Siva20,

  Welcome to the community!

  Sorry to hear your account may have been subject to fraudulent activity. Had you already reported the incident to Fido's Fraud department?

 You should note these forums are community-driven and not intended as a venue for customer services. We would not have access to customers' accounts nor any ability to investigate your situation. If you wish assistance with your matter, you would need to contact customer service. They would likely refer you to their Fraud department. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers

[Crnnn]

I am having the same issue now. 

The investigation has been closed, and they did not identify any issue, which is honestly super dissapointing.

Just going to file a complaint and see how it goes.

[FidoValerie]

Hey @Crnnn ! 

Sorry to hear about this.

If you still need help with your account, don't hesitate to contact us via any of the methods listed here. 

[mk1313]

Did your issue resolved ?

Me too have same issue

[FidoValerie]

Hey @mk1313  

Sorry to learn you're experiencing the same situation! Please reach out to customer service when you get the chance and they'll be happy to look into this.

[samgabbay · Accepted solution]

Hi there. 

Your best bet would be to contact Fido customer service directly. Mods here may be able to assist you but again your better off contacting them through chat or Facebook messenger. 

Check out: https://www.fido.ca/consumer/contact-us/my-fido-services

Cheers!