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Endless Transfers and Miscommunication Nov 17th 2023

I'm a participant level 1
I'm a participant level 1

I'm really disappointed with my recent experience with Fido's customer service. All I needed was to reactivate my phone after traveling, but it turned into an absurd game of hot potato between agents. First, I was connected to Sheralyn, a Fido Specialist in Alberta, who then transferred me to another department. Next, I was mistakenly put through to a French-speaking representative, despite asking for service in English. This was followed by another confusing transfer to Matthew, a Rogers business specialist, who didn’t even realize I was a Fido customer. The whole ordeal was a mix of unnecessary transfers and apparent miscommunication, making a simple task frustratingly complicated. It's alarming that a straightforward request was handled so poorly, and it definitely makes me rethink my loyalty to Fido.



Hey @erd! We're really sorry to read about your recent experience with us, you're absolutely right if your line was temporarily suspended, your request to restore your services should not require multiple transfers. 

Feel free to contact us if you still need help with your Fido services.