I'm really disappointed with my recent experience with Fido's customer service. All I needed was to reactivate my phone after traveling, but it turned into an absurd game of hot potato between agents. First, I was connected to Sheralyn, a Fido Specialist in Alberta, who then transferred me to another department. Next, I was mistakenly put through to a French-speaking representative, despite asking for service in English. This was followed by another confusing transfer to Matthew, a Rogers business specialist, who didn’t even realize I was a Fido customer. The whole ordeal was a mix of unnecessary transfers and apparent miscommunication, making a simple task frustratingly complicated. It's alarming that a straightforward request was handled so poorly, and it definitely makes me rethink my loyalty to Fido.
