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Why is Fido's live chat so bad?

musicgold
I'm a Contributor Level 1
I'm a Contributor Level 1

I dread contacting Fido.

 

The Live Chat function is horrible! The user has to keep watching the screen because Fido forgot to add the Chime. Stupid !

 

The agents takes 1-2 minutes to reply after each response. Fido wants its customers to be staring at its awfully designed website. Shame. 

3 REPLIES 3

musicgold
I'm a Contributor Level 1
I'm a Contributor Level 1

Thanks. In the mean time I have found another internet service  provider. Bye bye to Fido Internet and its awful customer service!

Hey @musicgold,

 

We'd be really sad to see you go! 

 

I'll send you a PM so we can take a closer look into your situation and learn more about what's going on! 

 

 



FidoStephane
Moderator
Moderator

Hi there, 

 

Thank you so much for sharing your feedback. We'll happily forward this to our site designers.  

 

Have a great day, and again, thanks for sharing!