Device Protection Cancellation

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I'm a Participant Level 1
I'm a Participant Level 1

Device Protection Cancellation

Hey guys.

 

Is there a way to cancel my device protection on fido.ca? Local fido store suggested calling *611 for manual cancellation but there was no response...

 

Thank you!

 

Accepted Solution

Re: Device Protection Cacellation

Hi Longinus1,

 

Removing Device Protection is not something that can be done through Fido.ca. This is something that needs to be handled through customer service

 

Our customer service is open from 8 am to 9 pm on weekdays and from 9 am to 5 pm on weekends.

 

You can also contact LiveChat through My Account on Fido.ca to remove this add-on. It is available from 8 am to midnight on weekends and from 9 am to 8 pm on the weekends (EST). 

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Solution

Re: Device Protection Cacellation

Hi Longinus1,

 

Removing Device Protection is not something that can be done through Fido.ca. This is something that needs to be handled through customer service

 

Our customer service is open from 8 am to 9 pm on weekdays and from 9 am to 5 pm on weekends.

 

You can also contact LiveChat through My Account on Fido.ca to remove this add-on. It is available from 8 am to midnight on weekends and from 9 am to 8 pm on the weekends (EST). 



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I'm a Participant Level 2
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Re: Device Protection Cacellation

does anyone really exist at Fido support? or do they sit around eating doughnuts and laughing at the customers that were suckered into accepting "Device protection'?

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Re: Device Protection Cacellation

Hey dmillar,

 

What's going on? Anything we can help you with?



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Re: Device Protection Cacellation

I have a question, does device protection apply to a unlocked phone I bought from a 3rd party?

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Re: Device Protection Cacellation


@Coop wrote:

I have a question, does device protection apply to a unlocked phone I bought from a 3rd party?


 

Hello Coop,

 

  Welcome to the forums!

 

  I do not believe device protection would apply on a phone purchased from a 3rd party. Usually device protection needs to be purchased at the time of sale and only applies to that particular device (ie non-transferrable). I do not believe there are any blanket device protection plans which would include multiple or different devices (except perhaps some specialised home insurance plans etc).

 

  Hope this helps!:smileyhappy:

 

Cheers


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Re: Device Protection Cacellation

Hey Coop!

 

I confirm what @Cawtau just said, it's not possible to purchase the Device Protection plan for a non-Fido phone. That protection plan can only be purchased for a Fido phone and within the first 15 days of a purchase. 

Hope this helps!



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I'm a Contributor Level 1
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Re: Device Protection Cacellation

Thanks guys, you just confirmed for me that I should cancel it. I sold the phone that I bought the plan with and now using a N5.

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I'm a Participant Level 3
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Re: Device Protection Cacellation

That's just great ! (Sarcasm!)

So i'm stuck with this expensive phone with no insurance on it.

It would have been nice if fido specified that on the website.

There's no mention of excluding 3rd party/non-fido phones.

A key piece of information conveniently left out.

 

Very dissatisfied.

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Re: Device Protection Cacellation

Hey @corsyx ,

 

While it's true that the device protection can only be added within the first 15 days after you purchase a Fido phone, we do have open enrollement periods for the Device Protection which are outside of the 15 days and which apply to Non-Fido phones ! 

 

Did you add this service during an open-enrollement period? 



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