Detailed call history

Reply
I'm a Participant Level 1 24648
I'm a Participant Level 1

Detailed call history

Hi

I'm looking for a list of calls I made from my phone from January 24 to January 27 2016, is that possible?

 

Accepted Solution

Re: Detailed call history

You can view your invoice call history by going to Fido.ca > My account > Billing and Payments > Save / Print Bill PDF.

 

You will need to scroll down to see the details of the invoice. Incoming source numbers won't show however. You will see the date and time though. For outgoing calls the date, time and number will show. 

View solution in context
Flag this to a Moderator
Message 1 of 20
8,594 Views
Moderator
Moderator

Re: Detailed call history

Hey @pnichols

 

I simply wanted to update this thread with information that I had a chance to confirm on my end.. I think it can be useful for the Community as well.

 

Our calls are zero-rated for both postpaid and prepaid customers, meaning neither are billed airtime when they call us or receive a call from us.

 

I hope this can be helpful for everybody.

 

 



Flag this to a Moderator
Message 16 of 20
347 Views
I'm a Participant Level 1 Patelmn1234
I'm a Participant Level 1

Re: Detailed call history

I need the call history with incoming source numbers

Flag this to a Moderator
Message 17 of 20
100 Views
Moderator
Moderator

Re: Detailed call history

Hey @Patelmn1234

 

Welcome to Fido Community!

 

As mentioned previously by @KAPABLE-K, the incoming numbers won't show on your invoice. We cannot display the details of incoming calls due to privacy reasons.

 

You can check out this page for more details.



Flag this to a Moderator
Message 18 of 20
90 Views
I'm Helpful Level 1
I'm Helpful Level 1

Re: Detailed call history


@FidoSaira wrote:

Hey @Patelmn1234

 

Welcome to Fido Community!

 

As mentioned previously by @KAPABLE-K, the incoming numbers won't show on your invoice. We cannot display the details of incoming calls due to privacy reasons.

 

You can check out this page for more details.


I am just curious about this, I had just thought that when I came to Fido many years ago, that the billing was just done differently.  When I was originally with ClearNet (and then Telus Mobility after the buy out), my detailed (paper) invoices did INDEED show the incoming number on incoming calls -- after all, they do pop up on the caller ID (if enabled and if displayed).  Was there an actual Privacy Policy change at some point several years back, or is this just a Fido-specific privacy policy thing?

Just curious, now that this has been brought up.  I know I had occasion to go back and look thru a bill to see if I could find an incoming number that I deleted out of the call logs, but could not find it -- luckily, by fluke, that person called me a day later and I saved the number! Happy (It was a "long lost" business associate)

Flag this to a Moderator
Message 19 of 20
39 Views
Highlighted
Moderator
Moderator

Re: Detailed call history

Hello @Hwr778

 

As far as I can remember, the incoming calls were always hidden on the calling history.


I can understand how this can be useful for you to have that information available. You can still see your outgoing calls, but for security purposes, the incoming call number will be hidden on your invoice.

 

 



Flag this to a Moderator
Message 20 of 20
24 Views