Detailed billing summary

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I'm a Contributor Level 1
I'm a Contributor Level 1

Detailed billing summary

Hi there,

 

Where can I view my detailed billing summary? Are you able to email it to me, please? I believe I have been overcharged.

 

Thanks,

 

Pierre

Accepted Solution

Re: Detailed billing summary

Hello @Pierreh2010,

 

Login to MY ACCOUNT on Fido's website then go to Billing & Payments --> View Bill then you should see Save / Print this bill (PDF) click on that and you will be able to save a PDF of your bill with all the details.

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Solution

Re: Detailed billing summary

Hello @Pierreh2010,

 

Login to MY ACCOUNT on Fido's website then go to Billing & Payments --> View Bill then you should see Save / Print this bill (PDF) click on that and you will be able to save a PDF of your bill with all the details.



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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Detailed billing summary

This is not working for me. Can you please email the most recent three bills to me?

 

thank you,

 

pierre

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Former Moderator
Former Moderator

Re: Detailed billing summary

Hey @Pierreh2010

 

Unfortunately we do not have a way to send you a copy of your monthly bill by email as this is not a secure means of sending you your billing details. 

 

That said, you should not be having any difficutly accessing your bill online. 

 

What happens when you try to view your bill through My Account? Are you getting an error message? 

 

We'll figure this out together!



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Moderator
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Re: Detailed billing summary

Hey @Pierreh2010

 

Were you able to figure this out?

 

We are here for you if you need help.



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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Detailed billing summary

No it seems to be blocked. Can you please allow me to sign up for online billing?

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Former Moderator
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Re: Detailed billing summary

Hey @Pierreh2010

 

If your online account is blocked, we would need to take a look at the account in order to verify that. 

 

I'll be sending you a PM shortly! Talk to you soon Smiley 



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