Detailed billing summary

[Pierreh2010]

Hi there,

Where can I view my detailed billing summary? Are you able to email it to me, please? I believe I have been overcharged.

Thanks,

Pierre

[KAPABLE-K · Accepted solution]

Hello @Pierreh2010,

Login to MY ACCOUNT on Fido's website then go to Billing & Payments --> View Bill then you should see Save / Print this bill (PDF) click on that and you will be able to save a PDF of your bill with all the details.

[Pierreh2010]

This is not working for me. Can you please email the most recent three bills to me?

thank you,

pierre

[FidoKenny]

Hey @Pierreh2010

Were you able to figure this out?

We are here for you if you need help.

[Pierreh2010]

No it seems to be blocked. Can you please allow me to sign up for online billing?

[FidoValeska]

Hey @Pierreh2010! 

If your online account is blocked, we would need to take a look at the account in order to verify that. 

I'll be sending you a PM shortly! Talk to you soon  

[FidoAmanda]

Hey @Pierreh2010! 

Unfortunately we do not have a way to send you a copy of your monthly bill by email as this is not a secure means of sending you your billing details. 

That said, you should not be having any difficutly accessing your bill online. 

What happens when you try to view your bill through My Account? Are you getting an error message? 

We'll figure this out together!