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Delivery address no alternate option

I'm a participant level 1
I'm a participant level 1

I am trying to upgrade to a new phone, and every time I get to the address step, I am met with a window that shows my billing adress without giving me an option to change it out for a different delivery address. One person suggested you make the order and deal with a service rep on the back end but considering both the Live Chat and FB messenger people understandably can take hours to reply to you at times, this feels incredibly risky. Is there any way to have this done in a smoother process?


I can't even temporarily change my address for this as Fido will lock me out of upgrades for 30 days. @FidoClaudia @FidoPierre 


Former Moderator
Former Moderator

Hey @owenmax! Smiley


You have two options in order to do what you need done.


1. We can change the billing address for you, then you can upgrade online.


2. We can do the order for you, and ship to an alternate address.

Let us know what you prefer and we can PM you.