Data issue

[monish88]

Hi, 

I used to have 15 GB of data in my account but now I only see 10 GB of data left in my FIDO app. I suspect the 5GB data was a promotional offer added by Fido that may have ended. I am currently travelling through a remote town in northern BC for this week and only relying on data to connect with my family. Can you please help me with a complimentary top up of 5GB for the next 12 or 24 months please??  Would really appreciate if you can help here. 

[Cawtau · Accepted solution]

Hello Monish88,

  Welcome to the community!

  While we might wish to help you with your situation, you should note that the forums are community-driven and are not intended as a venue for customer services. We wouldn't be able to provide any offers. While there may be some moderators still willing to provide assistance via PM, you will likely need to contact customer service so they can see if there are any promotional offers applicable on your account. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers