I've got a question for the forum.
On Feb 19th I got a text message that due to loyalty with Fido, over 20 years I get an extra 1 GB free of charge.
Just to make sure I did call and spoke with Melly. She confirmed and I did ask her to make the change since I didn't want to make a mistake.
Then the problems started. There was an increase of $5 for that! I did ask her to put the plan back and she said will take 3-5 business days.
Today I got an email stating the change was made back but the extra $5 was still applied.
I did call CSC and spoke first with Debbie. She was no way to understand my frustration and I needed to escalate.
I did wait for 40 minutes! and finally got Jill on the phone, apparently supervisor.
Very arrogant and disrespectful for my time and patience.
I did escalate the case but not sure if there is more to do. Please let me know how can I make sure someone will get back to me.
I wish there would be a through Customer Service, not an upsell service.
this was on the messages on my phone app: This deal is just for you! Reserved for our loyal customers.
The Customer Service was not transparent in all aspects.
I feel that all calls to CSC are with an upsell try.
Anyway, I got yesterday a call from Fido and made me happy now.
Case closed but the feedback is: take good care of any customer, like Amazon, eBay, Costco, Wallmart.
I guess is called customer-centric.
Thanks for following up Julien,