Hi, I added a phone to my existing line which is with Fido for about 17 years. The offer which I used was "$188 with a new activation online of select phones with Fido Payment Program on a Data, Talk and Text plan, you'll get a $143 bill credit and we'll waive the $45 setup service fee- that's $188 in total!". As the offer says that new activation online of select phones, I called customer service 2 times before placing the order to confirm that it means the adding new phone to existing line or new line and I was told that it is for existing line.
And so I ordered the phone online and got $45 activation fee waived off immediately. I called after 2 days again to confirm about this deal and I was told that my order is eligible for $143 credit and I should see that in my account after my first billing of this order. I got the new bill but the credit was missing.
I called customer service again and now they said that this offer is for new line only, not for existing line. I feel like being cheated 
Everything is mentioned in their notes as well but still they are not honoring the offer
I was given wrong information multiple times for the same offer and now not sure what should I do.
Hey @k1saxena! Welcome to the community. 
That doesn't sound right and definitely not the kind of experience we want to offer. In order to help you, we would need to access your account. Since we have many promotions, we would need to know which one you were offered back then. For any account related inquiries in the future, you can reach out to customer service through these channels. However, for this kind of situation, we can send you a PM instead. Let us know what you prefer.
