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Charged for long distance I didn’t make

Ghaleb
I'm a Participant Level 1
I'm a Participant Level 1

I recived my monthly bill to be surprised with an over charge of a long distance call I didn't make! Customer service representative wasn't able to help as he was claiming that I made the call. 

1 REPLY 1

FidoPhilippe
Moderator
Moderator

Hey @Ghaleb! Philippe here. Welcome to the community. Smiley

 

I can certainly understand your concern. No one likes to have surprises on their bill!

 

In your case, we'd have to take a look at your account to see what's up. You can escalate the matter by contacting us using the methods here or you can request a PM from the community for assistance.