Contact

[SaucyJack]

Why has Fido made it so incredibly difficult to speak with anybody about your account? I've been a customer for more than 20 years and I cannot get hold of anybody to discuss an overcharge on one of my bills.

I will likely leave for another company. This makes me sad.  For years I would tell people about how great Fido was. Not any more. 

[Yangdenp]

Same things happened to me I was on a call with a customer service representative  first she has a very hard time understanding my question and then she told me my bill just increased and that's just what the price is and when I asked who did Fido sent an email confirmation saying they're changing my plan without my confirmation? She just hung up on me. I tried calling again and the second one put me on hold and never came back 

[FidoAlex]

Hey @SaucyJack, Alex here.

We're sorry to hear this, we definitely wouldn't want you to leave.

There are many ways to get in touch with our customer service and shouldn't be difficult. 

You can get in touch simply by dialling *611 on your Fido phone or 1-888-481-3436 on any phone. You can also send us a message on Facebook, X, Instagram or on the live chat on Fido.ca and even use Apple messaging if you have an Apple device. See all of these methods here.