I previously had a Fido contract and when the contract ended, left Fido as in the newer development where I live, there was no service towers. I changed providers for 2 years and was assured at the end of that 2 year contract that Fido had since put up service towers in my neighborhood. I gladly returned to Fido but unfortunately have had the same issues as my previous experience. I have contacted customer service several times. I have been reconnected to the server several times, I have been on the phone with your customer sercice reps who try to trouble shoot my issues and have been transferred to system services with Rogers I was told that because I am in a newer neighbourhood, that the following issues would continue. These are some of my ongoing issues:
-dropped calls
-robotic voice
-phone calls cutting in and out
-texts not sent/delivered
-1 and sometimes 2 bars of service
-calls don't ring and go straight to my voicemail
The phone calls have even dropped while I have been on the phone with your customer service reps. This is my only phone line in and out of my house during the day. I use this phone for work and my colleagues complain daily about not being able to hear me and/or understand me and I often have to go outside to use my phone and even that at best doesn't work. It is frustrating to say the least.
Please tell me how I can contact the office of the president for Fido in order to get this resolved as calling and contacting Fido has not provided any resolution to the issues listed above (not to the fault of your service reps).
Thank you
