Hello @krezekiel29,
It is possible the device might be on back-order you can contact customer service to make sure, also, check your spam/junk mail to make sure the confirmation email does not go there.
Hey @krezekiel29,
Welcome to the Fido Community!
Have you had a chance to check your Spam/Junk folders as recommended by KAPABLE-K?
If you still cannot find the confirmation email, you can reach out to us through any of the options found on our Contact Page so we can take a closer look into this and confirm the status of your order. 🙂
We can also send you a PM from here if you would prefer. Let us know.
