Hello,
Welcome to the community!
Sorry to hear of your difficulties getting your services.
@Neverusefido wrote:
.... So I got a new account and my SIM card. The store representative even not asking me and already activate the card...
You should note that the service is activated when you first open the account and receive your SIM card. It is not possible to open an account and activate the service at a later time.
@Neverusefido wrote:
...I cancle Fido and want to confirm my bill. The store told me it won't be too much, after all, I used it no more than 48 hours.
Today, I got the bill CAD 108. I am fed up with this whole thing. ....
When a post-paid account is opened, its billing cycle generally begins after a day or so after the account was opened. For the days before the billing cycle starts, the charges are prorated (monthly plan ÷ number of days in month). I understand you had cancelled your services early, however, you should note that bill was likely generated before you had cancelled your services. I also understand you had already paid that bill. Since you have already paid that amount, there will likely be a credit on your account for the remaining balance of what you paid. Generally, Fido will refund the remaining balance and send it to the address they have on file.
You should note that the forums are community-driven and not intended as a venue for customer services. As such, we would not have access to customers' account information. If you would like to verify your address on file, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
