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Changing ownership of Fido phone account

FidoOdif
I'm a Participant Level 1
I'm a Participant Level 1

Hello,

 

Under my mobile account are 2 cell phone numbers - my son's mobile number and my mobile number. Now that my son is 18 years old, I would like him to open a new, separate account under his own name with his own account number so he can take over responsibility/ownership for his own mobile number. I understand that this cannot be done on the Fido website and must be done over the phone or at a Fido kiosk? I was also told there is a $50 fee associated with a transfer of responsibility/ownership from one account to a new account? I find this to be somewhat disappointing. I seem to recall that adding a second mobile number to an existing account costs nothing, yet there is a fee to transfer a mobile number to a new account??

1 REPLY 1

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello FidoOdif,

 

  Welcome to the community!

 

  If you would like your son to take over his own account, that would be a Transfer of Responsibility (TOR) of his line (see also here). Yes, there would be a fee for the transfer (see here).

 

  Both you and he should note that your son would need to open his own account at the time of transfer and that a credit evaluation would be needed.

 

  I understand you might not have required to pay any set-up fees when you previously added a second line. If you added the line yourself on Fido.ca, the fee would have been waived. Generally, the set-up fee will incur when assistance is provided with purchases etc (ie in-store, customer service, Live Chat, etc). Unfortunately, a TOR cannot be done by ourselves. It would be necessary to perform the TOR with the assistance of customer service.

 

Hope this helps 😀

 

Cheers