Changing credit card

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I'm a Participant Level 2 SimonAitch
I'm a Participant Level 2

Changing credit card

Why is this so difficult update or change credit card  on the Fido website ?

First we try to update our account on line. Doesn't work.

Second we phone and update our details. 

8 days later our account is de activated and the monthly refill isn't taken.

We go back on line and get that stupid error message " Oops there seems to be an error"

Today we go to a Fido shop ( 2 great very helpful guys) unfortunately despite talking to " back office" and giving them our new details we are advised to phone helpline in 3 days to confirm everything is updated.

SERIOUSLY ??

 

Can you imagine having to do this with say your Amazon account ?

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Re: Changing credit card

Hey @SimonAitch,

 

I'm really sad to read that you went through all that trouble to update your credit card information, it's definitely not the experience we want you to have! Sad

 

What I can suggest for the future when encountering trouble on our website are the following troubleshooting steps:

 

1. Try a different browser.

2. If that doesn't work, clear the cache and cookies, restart the browser and then try again.

 

I'll be happy to take another look at your account to make sure everything's updated properly now.

 

Sending you a PM, talk soon!

 

 

 

 

 

 



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I'm a Participant Level 2 SimonAitch
I'm a Participant Level 2

Re: Changing credit card

Any update on this Claudia ? I sent you the information yesterday morning.

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Re: Changing credit card

Hey @SimonAitch

 

We replied to your PM yesterday. I'm sending you one now to continue with you. Talk to you soon.



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