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Fraud department doesn't pick up

I'm a participant level 1
I'm a participant level 1

My daughter's new fido account has been cancelled before she even go the sim card. for the past 2 days we have been trying to reach anyone, especially in the fraud department but no one picks up. what kind of service is this?! It is so frustrating to deal with this, you seem to have no respect or compassion for your clients.


Former Moderator
Former Moderator

Hey there @sersoy. this is not what 


This seems to be a a specific situation, we will be happy to help! We will send you a PM Smiley