I recently got the Fido 3GB Tablet plan on april 2 i was suppose to get an tablet but ended up settling for a phablet an Samsung Galaxy note 4 which was locked to videtron that i got unlocked. My problem is i am not able to get lte network status on my note 4 it is only available in 4g i have tried another simcard and was able to see lte connection on my phone so far these are the steps i have tried to fix this issue
1.reset the device, changed the csc to fido
2.tried the apn settings suggested in the community.
3.got the network reset on fido end
4.went to an fido store tried the sim on a test phone still didnt connect to lte was stuck on 3g on an iphone
5.got a new simcard to replace the old one
6.got the network reset again
After all the steps i have taken im still stuck on 4g network status with no solution so if anyone can help me out it will me much appreciated
I seem to be having the same issue, connectivity is spotty a best and I don't see LTE. I'm using a Phablet as well, Sony Aqua M4 from Rogers, which I believe uses the same frequencies as Fido so I should get good reception. I've done similar troubleshooting, except for visiting fido store, I've put the sim in another phone and only 4G, and tried another fido sim in my device and it said LTE.
Has the LTE issue been solved?
I Have the E2306 Sony Aqua M4, it runing androis 6.0.1.
It has connectivity issues all over the place. in my house I rarely have a connection and it just keeps searching, luckily I'm on my wifi so not a major deal. But I'll be out at store, etc and jsut not have a signal or it will connect then loose the signal.
Hey there @wackojacko
Where are you located on our network? Are you certain you live in an LTE coverage zone? Here's a link to our map so you can check.
If you are within LTE coverage, have you tried resetting your phone? In my experience, a good ol' reset fixes practically any issue. Here's how you can reset it:
If you're still having issues after that, let us know and we'll continue to trouble shoot together.