Cant get LTE on Fido 3GB Tablet Plan

Reply
I'm a Contributor Level 1 Vijay_vp
I'm a Contributor Level 1

Cant get LTE on Fido 3GB Tablet Plan

Hi,
I recently got the Fido 3GB Tablet plan on april 2 i was suppose to get an tablet but ended up settling for a phablet an Samsung Galaxy note 4 which was locked to videtron that i got unlocked. My problem is i am not able to get lte network status on my note 4 it is only available in 4g i have tried another simcard and was able to see lte connection on my phone so far these are the steps i have tried to fix this issue

1.reset the device, changed the csc to fido
2.tried the apn settings suggested in the community.
3.got the network reset on fido end
4.went to an fido store tried the sim on a test phone still didnt connect to lte was stuck on 3g on an iphone
5.got a new simcard to replace the old one
6.got the network reset again

After all the steps i have taken im still stuck on 4g network status with no solution so if anyone can help me out it will me much appreciated

 

 

Flag this to a Moderator
Message 1 of 21
6,858 Views
Moderator
Moderator

Re: Cant get LTE on Fido 3GB Tablet Plan

Oops, my bad, @Cawtau Sad

 

Seems like you have done it all from your end, @Vijay_vp.

 

I'm going to send you a PM to look further into it. 

 

Thanks!



Flag this to a Moderator
Message 16 of 21
1,968 Views
I'm a Participant Level 2 wackojacko
I'm a Participant Level 2

Re: Cant get LTE on Fido 3GB Tablet Plan

I seem to be having the same issue, connectivity is spotty a best and I don't see LTE.  I'm using a Phablet as well, Sony Aqua M4 from Rogers, which I believe uses the same frequencies as Fido so I should get good reception.  I've done similar troubleshooting, except for visiting fido store, I've put the sim in another phone and only 4G, and tried another fido sim in my device and it said LTE.

 

Has the LTE issue been solved?

Flag this to a Moderator
Message 17 of 21
1,667 Views
Moderator
Moderator

Re: Cant get LTE on Fido 3GB Tablet Plan

Hey wackojacko!

 

Welcome to the Community!

 

Is the same thing happening everywhere or only in a specific location? 

 

Are you running the latest software version on your device? Also, do you have the model number for your phone?

 

Let us know! 



Flag this to a Moderator
Message 18 of 21
1,657 Views
I'm a Participant Level 2 wackojacko
I'm a Participant Level 2

Re: Cant get LTE on Fido 3GB Tablet Plan

I Have the E2306 Sony Aqua M4, it runing androis 6.0.1.

 

It has connectivity issues all over the place.  in my house I rarely have a connection and it just keeps searching, luckily I'm on my wifi so not a major deal.  But I'll be out at store, etc and jsut not have a signal or it will connect then loose the signal.  

Flag this to a Moderator
Message 19 of 21
1,628 Views
Community Specialist
Community Specialist

Re: Cant get LTE on Fido 3GB Tablet Plan

Hey there @wackojacko

 

Where are you located on our network? Are you certain you live in an LTE coverage zone? Here's a link to our map so you can check.

If you are within LTE coverage, have you tried resetting your phone? In my experience, a good ol' reset fixes practically any issue. Here's how you can reset it:

 

  1. Go to Settings.
  2. Select Backup & Reset.
  3. Select Factory Data Reset and then Reset Phone.
  4. Choose Erase Everything if you are sure you want to clear all your data. (you might want to consider backing up your phone first)
  5. Select OK to begin the process.

If you're still having issues after that, let us know and we'll continue to trouble shoot together.

-FidoStephane 



Flag this to a Moderator
Message 20 of 21
1,625 Views
Highlighted
I'm Helpful Level 2
I'm Helpful Level 2

Re: Cant get LTE on Fido 3GB Tablet Plan

I've had the same issue. My issue was with not having the tablet plan registered on my account properly. I would get 3g or 4g but never lte. It took a few days to find out but after calling fido they had to "redo" my 3gb data plan. Something on their end wasn't acknowledging that I had a data plan on the account. Hope this helps.
Flag this to a Moderator
Message 21 of 21
954 Views