Cant get LTE on Fido 3GB Tablet Plan

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Cant get LTE on Fido 3GB Tablet Plan

Hi,
I recently got the Fido 3GB Tablet plan on april 2 i was suppose to get an tablet but ended up settling for a phablet an Samsung Galaxy note 4 which was locked to videtron that i got unlocked. My problem is i am not able to get lte network status on my note 4 it is only available in 4g i have tried another simcard and was able to see lte connection on my phone so far these are the steps i have tried to fix this issue

1.reset the device, changed the csc to fido
2.tried the apn settings suggested in the community.
3.got the network reset on fido end
4.went to an fido store tried the sim on a test phone still didnt connect to lte was stuck on 3g on an iphone
5.got a new simcard to replace the old one
6.got the network reset again

After all the steps i have taken im still stuck on 4g network status with no solution so if anyone can help me out it will me much appreciated

 

 

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Re: Cant get LTE on Fido 3GB Tablet Plan

@KAPABLE-K i came to the same conclusion after trying all steps i have mentioned, that the problem is on fido side but yet i still dont have an solution but there is one step i haven't tried which was mentioned by illusion87 which i cant try since the plan i have is not available no more....
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Re: Cant get LTE on Fido 3GB Tablet Plan

@Cawtau
Thank you for taking the time to assist me with my problem

From checking online for network outages also using network aid i see no issues preventing me from having lte status, when using network aid i see good indoors and outdoors coverage. I dont believe its an provisioning issue since i have already passed the partial billing cycle.

I havent seen lte status on this plan from the day i have activated it. I have been to many places throughout the city with no luck of lte status always remained on 4G status i do remember
Seeing H+ status once.

When i was at the fido store the store had access to lte coverage my sim was the one with 4G connection but i didnt get a chance to try another fido sim on my note 4 which i will try to do this weekend.

Im located in montreal and i have tested my friends sim in dowtown montreal where coverage shouldnt be an issue for any canadian carrier i also have roaming turned on.

I was able to see Fido-EXT network only when i forced my note 4 to lte mode only but when i tried registering the network it failed all the time.

In terms of the 4G status it doesn't really affect me as much since im able to reach 10MB download and 1MB upload lol but when im doing research and reading articles and the pages take for ever to load it kinda bothers me that im paying for an lte capable tablet plan and i have tried every thing fido has suggested inorder to fix the problem with no luck....

Only solutions i have left to try is
1. Another fido sim from another account and see if i get lte status.
2.Remove my current plan and readd it to my account like illusion87 has mentioned.

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Re: Cant get LTE on Fido 3GB Tablet Plan

Hi illusion87,

Im glad to hear that you are the only person other then me who has had this issue with this same plan which has been resolved now, I have been searching the internet for information on this issue with no solutions and have tried pretty much everything fido has told me to do with no success but i have a feeling my problem is the same problem you had and your solution will do me wonders but the only issue is fido no longer offers the promo 3GB tablet plan for 15$ if i remove the plan and try to readd the plan i will only have the option to add the 2GB tablet plan for 15$ if im not mistaken i would have to wait until fido has this exact promo again if they ever have it again unless someone else has another method on removing and readding the same plan which is not available anymore.....

I went to an fido store and tried my sim in an fido iphone to see if i get lte status with no success the rep switched simcards and tried it on the iphone and again no luck remained on 4G status issue was on fido end.

Thanks for your solution on how you resolved your issue with not getting lte status on your tablet plan.
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Re: Cant get LTE on Fido 3GB Tablet Plan

Hi @Vijay_vp,

 

I highly suggest that you try your sim in a Fido phone to see if the Lte works. We can't always guarantee full functionality of services on unlocked phones since they have not been tested on Fido's network. 

 

Keep us all posted!



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Re: Cant get LTE on Fido 3GB Tablet Plan


@FidoFaiza wrote:

Hi @Vijay_vp,

 

I highly suggest that you try your sim in a Fido phone to see if the Lte works. We can't always guarantee full functionality of services on unlocked phones since they have not been tested on Fido's network. 

 ...


Hello FidoFaiza,

 

  They did try their SIM in a Fido iPhone at the Fido store with no success. They even switched to a new SIM at the store with the same result. So the issue does not seem like it has to do with a unlocked device. Also, since other Fido devices at the store were able to access LTE, the problem does not sound like a coverage issue either.

 

  From the information they have provided so far, the issue sounds likely specific to their account or plan settings...

 

  @Vijay_vp Your best option is to contact Fido customer service or possibly technical support to see what changes can be corrected on your account. They can be reached through any of these venues here. Alternatively, you can send a PM to a moderator so they'll be able to access your account details.

 

Cheers


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Re: Cant get LTE on Fido 3GB Tablet Plan

Oops, my bad, @Cawtau Sad

 

Seems like you have done it all from your end, @Vijay_vp.

 

I'm going to send you a PM to look further into it. 

 

Thanks!



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Re: Cant get LTE on Fido 3GB Tablet Plan

I seem to be having the same issue, connectivity is spotty a best and I don't see LTE.  I'm using a Phablet as well, Sony Aqua M4 from Rogers, which I believe uses the same frequencies as Fido so I should get good reception.  I've done similar troubleshooting, except for visiting fido store, I've put the sim in another phone and only 4G, and tried another fido sim in my device and it said LTE.

 

Has the LTE issue been solved?

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Re: Cant get LTE on Fido 3GB Tablet Plan

Hey wackojacko!

 

Welcome to the Community!

 

Is the same thing happening everywhere or only in a specific location? 

 

Are you running the latest software version on your device? Also, do you have the model number for your phone?

 

Let us know! 



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Re: Cant get LTE on Fido 3GB Tablet Plan

I Have the E2306 Sony Aqua M4, it runing androis 6.0.1.

 

It has connectivity issues all over the place.  in my house I rarely have a connection and it just keeps searching, luckily I'm on my wifi so not a major deal.  But I'll be out at store, etc and jsut not have a signal or it will connect then loose the signal.  

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Re: Cant get LTE on Fido 3GB Tablet Plan

Hey there @wackojacko

 

Where are you located on our network? Are you certain you live in an LTE coverage zone? Here's a link to our map so you can check.

If you are within LTE coverage, have you tried resetting your phone? In my experience, a good ol' reset fixes practically any issue. Here's how you can reset it:

 

  1. Go to Settings.
  2. Select Backup & Reset.
  3. Select Factory Data Reset and then Reset Phone.
  4. Choose Erase Everything if you are sure you want to clear all your data. (you might want to consider backing up your phone first)
  5. Select OK to begin the process.

If you're still having issues after that, let us know and we'll continue to trouble shoot together.

-FidoStephane 



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