i cant receive my Google Verification code by SMS, i can receive SMS from regular phone numbers but i don't receive SMS from Short Code numbers.
could you please help me i cant have my apps on my phone if i don't receive the Google Verification code SMS
***Edited to add labels***
Welcome to the community
Short Code services are a service we do offer and you should definitely be receiving those verification messages!
Since they aren't coming through, I'll be sending you a PM so we can check out your account and get to the bottom of this!
I've just bougth the plan and received verification codes from all other sources: WhatsApp, Presto, Fido itself. I also can receive sms from other phones. But not from Google. There are many topics with same problem since 2016, but no solution provided.
I tried to restart phone, turn off WiFi, register phone number from laptop. No a single SMS from google receved.
Welcome to the Community!
I moved your post here since it's on the same subject.
Could you let us know if you are using the default messenger?
Are you otherwise able to get your verification code by voice call rather than SMS? Have you tried using a Backup code instead?
>Could you let us know if you are using the default messenger?
Yes, I didnt change default SMS app
>Are you otherwise able to get your verification code by voice call rather than SMS? Have you tried using a Backup code instead?
I've activated 2-step verification via voice call and got backup codes. But I cant change phone number in "Personal Info" and recovery phone number. I still cant receive SMS from google and there is no option for voice call.
Hey there Dimok!
You should be able to receive short code SMS. As long as the message is originating from one of these numbers, there should be no issue.
Could you please try contacting Google and confirm with them that they are sending you the verification message to your Fido number. If you're still unable to receive any verification message, make sure to ask which short code number is being used. We will need as many details as possible to look into it.
Let us know how it goes :).