Cannot receive google verification codes via SMS

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I'm a Participant Level 1
I'm a Participant Level 1

Cannot receive google verification codes via SMS

Hi
i cant receive my Google Verification code by SMS, i can receive SMS from regular phone numbers but i don't receive SMS from Short Code numbers.
could you please help me i cant have my apps on my phone if i don't receive the Google Verification code SMS

 

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Message 1 of 24
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Moderator
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Re: Cannot receive google verification codes via SMS

Hey @Mandy84

 

Welcome to the community Smiley

 

Short Code services are a service we do offer and you should definitely be receiving those verification messages!

 

 

Since they aren't coming through, I'll be sending you a PM so we can check out your account and get to the bottom of this!

 

 

 

 



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Message 2 of 24
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I'm a Participant Level 2
I'm a Participant Level 2

Re: Cannot receive google verification codes via SMS

I am having trouble receiving sms short code sms texts to verify for certain companies and websites (couchsurfing, google, instagram, etc.)

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Message 3 of 24
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Former Moderator
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Re: Cannot receive google verification codes via SMS

Hi @aznufo & welcome to the Community! Smiley

 

Are you able to receive text messages from any other number?



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Message 4 of 24
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I'm a Participant Level 2
I'm a Participant Level 2

Re: Cannot receive google verification codes via SMS

Yes, just not from verification codes, from instagram, google, etc. the 6 digit short codes usually or 5 digit

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Message 5 of 24
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Former Moderator
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Re: Cannot receive google verification codes via SMS

@aznufo Thanks for the info!

 

Are you using the default messaging app of your phone or are you using a different one?



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Message 6 of 24
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I'm a Participant Level 3
I'm a Participant Level 3

Re: Cannot receive google verification codes via SMS

I've just bougth the plan and received verification codes from all other sources: WhatsApp, Presto, Fido itself. I also can receive sms from other phones. But not from Google. There are many topics with same problem since 2016, but no solution provided.

I tried to restart phone, turn off WiFi, register phone number from laptop. No a single SMS from google receved.

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Message 7 of 24
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Former Moderator
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Re: Cannot receive google verification codes via SMS

Hey Dimok! 

 

Welcome to the Community!

 

I moved your post here since it's on the same subject. 

 

Could you let us know if you are using the default messenger? 

 

Are you otherwise able to get your verification code by voice call rather than SMS? Have you tried using a Backup code instead?

 



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Message 8 of 24
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I'm a Participant Level 3
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Re: Cannot receive google verification codes via SMS

>Could you let us know if you are using the default messenger? 

Yes, I didnt change default SMS app

 

>Are you otherwise able to get your verification code by voice call rather than SMS? Have you tried using a Backup code instead?

I've activated 2-step verification via voice call and got backup codes. But I cant change phone number in "Personal Info" and recovery phone number. I still cant receive SMS from google and there is no option for voice call.

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Message 9 of 24
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Re: Cannot receive google verification codes via SMS

Hey there Dimok!

 

You should be able to receive short code SMS. As long as the message is originating from one of these numbers, there should be no issue.

 

Could you please try contacting Google and confirm with them that they are sending you the verification message to your Fido number. If you're still unable to receive any verification message, make sure to ask which short code number is being used. We will need as many details as possible to look into it.

 

Let us know how it goes :).



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