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LG G4 unlocking

gilbert73
I'm a Participant Level 1
I'm a Participant Level 1

I’m having problems unlocking my FIDO LG G4.  I called customer service three times but got same reply- they couldn’t find the IMEI in their system.  Can anyone help me? Thanks.

1 REPLY 1

FidoClaudia
Moderator
Moderator

Hey @gilbert73,

 

Welcome to our Community!

 

If the phone was purchased from us and we can't find it in the system, we'll need to open a ticket to look into it. I'll send you a PM to get things started.

 

Talk to you in a few moments.