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Cannot make and receive calls

I'm a participant level 1
I'm a participant level 1


since i used this line and i am having troubles in making and receiving calls, i tried all the ways even i replaced my SIM card. But nothing worked!!!! Any help


I'm qualified level 1
I'm qualified level 1

Hi Rabah1.

Your phone seems to be incompatible with Fido network. What is your phone model. And do you have selected Fido in carrier settings?

I hope this will solve your problem.

Have a nice day, It's been a pleasure to assist you today.

Senior MVP Senior MVP
Senior MVP

Hello Rabah1,


  Welcome to the community!


  Sorry to hear you're having issues making/receiving calls with your phone. What phone are you using? Was it purchased from Fido? If not, have you verified it is compatible with the networks? You can view the compatible bands/frequencies here. You should note that even with compatible bands/frequencies, coverage would depend on corresponding bands/frequencies used at your surrounding cellular towers. You can get an idea of your area towers here.


  Are you able to use other services (ie send/receive text messages or use data)?


Hope this helps 😀