Can't make or receive phone calls

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I'm a Participant Level 2 Soliquay
I'm a Participant Level 2

Can't make or receive phone calls

I can't make or receive phone calls,  I have restarted my phone and reinserted sim card. Still nothing. 

Accepted Solution

Re: Can't make or receive phone calls

@Soliquay, @TheAnalogKid

 

Hey, 

 

We're aware that some of our customers are experiencing this and our technical teams are working hard to restore the service as fast as possible.

 

We appreciate your understanding and patience on this! 

 

 

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I'm a Participant Level 1 TheAnalogKid
I'm a Participant Level 1

Re: Can't make or receive phone calls

Are you in Halifax?  I suddenly can't make/receive in my own house as of 2 hours ago.  

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I'm a Participant Level 1 Patrizia1
I'm a Participant Level 1

Re: Can't make or receive phone calls

Unable to make any outbound calls on my LG G5. Phone worked fine until this afternoon when I was really close to the US border but still on the Canadian side. Wondering if that has anything to do with it? I'm back in my usual range and have restarted my phone but no change. I am however receiving calls. Please help. 

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I'm a Participant Level 2 Soliquay
I'm a Participant Level 2

Re: Can't make or receive phone calls

I am in BC. I had to go In to settings, general management, network, reset network settings

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Solution

Re: Can't make or receive phone calls

@Soliquay, @TheAnalogKid

 

Hey, 

 

We're aware that some of our customers are experiencing this and our technical teams are working hard to restore the service as fast as possible.

 

We appreciate your understanding and patience on this! 

 

 



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Re: Can't make or receive phone calls

Hey @Patrizia1,

 

Welcome to our Community!

 

I've moved your post to this thread since it treats the same subject, you'll be able to find more info in the solution above.

 

 

 

 



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I'm a Participant Level 1 Asim01
I'm a Participant Level 1

Re: Can't make or receive phone calls

Having the same issue. Can't make and receive the call. Tried to call customer service but gave up after very long on-hold. 

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