Cannot access voicemail

[pttt]

Hello,

When I try to access my voicemail, it says to enter my 10 digit phone number, but when I do, it tells the number doesn't exist for some reason?
I have an iPhone 6. 

Thanks

[FidoSaad]

Hey there @pttt

Welcome to the Community

To access your voicemail, you simply need to Press and Hold 1 on your dial pad.  Is that how you're currently accessing your voicemail?

A few more questions if I may:

1. When you access the Fido mobile app > Plan tan > My plan details. Is the voicemail listed in the available features?
2. Have you previously completed the initial set up of your voicemail? Are callers able to leave you a voicemail message?
3. When was the last time you've listened to your voicemail messages?

Let us know!