What is the cancellation steps for Fido?
Apparently they have increased my monthly payment and add some "free data add-ons" that I don't need.
I have called an agent who hangs up the phone after she can't convince me to go for a lower plan or prepaid and that I want to cancel my fido phone line.
I have called another agent saying that I should go to my account after we talk and wait for the cancel. I went to my fido account only to find out that my email address/username/number can not be found. And I received an email that links me here on this community page.
Is this the normal cancellation process for Fido? Why is it so hard to cancel my line through them?