Showing results for 
Search instead for 
Did you mean: 


I'm a participant level 2
I'm a participant level 2

What is the cancellation steps for Fido?


Apparently they have increased my monthly payment and add some "free data add-ons" that I don't need.


I have called an agent who hangs up the phone after she can't convince me to go for a lower plan or prepaid and that I want to cancel my fido phone line.


I have called another agent saying that I should go to my account after we talk and wait for the cancel. I went to my fido account only to find out that my email address/username/number can not be found. And I received an email that links me here on this community page.


Is this the normal cancellation process for Fido? Why is it so hard to cancel my line through them?  


Former Moderator
Former Moderator

Hey there @thereseee08, welcome to the community!


We're sad to hear that you want to leave us. We'd love to take a look at this with you, please contact us here and we'll be happy to help Smiley