Hi! Apparently if you're looking to get your device protection cancelled, the only way is to throw a text bottle at the sea of fido community despair for support and hope someone will help you 
Can someone please end my unending journey and simply cancel that please. Or just help to the next step. Please.
Hello Njasmin,
Welcome to the community!
Sorry to hear you're having difficulty cancelling your device protection. However, you should note that this forum is community-driven and not intended as a venue for customer services. We do not have access to customers' accounts so we would not be able to assist with your matter. If you wish to cancel your device protection, you will need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
