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Can’t upgrade

I'm a participant level 1
I'm a participant level 1

I’ve been active with Fido for about 3  months, I am now eligible for a upgrade but can’t because there is a $300 credit limit on my account how do I resolve this to get the phone I want ? 


Former Moderator
Former Moderator

Hey there @hoyte


Are you getting any error messaged when trying to complete your upgrade on line?


About the credit limit, this is only a limit on the amount due. When purchasing a device requiring a down payment, your payment is taken on the spot to avoid having an account balance owing more than $300 on your account. Otherwise, your services would become suspended immediately.


You can find out more info on the credit limit on our FAQ page as well. Hope this helps, and let us know if you have any questions Smiley