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Can't upgrade online, says Information is not available online

I'm a Participant Level 1
I'm a Participant Level 1

I'm trying to upgrade online to a Google Pixel 2, but I can't proceed further than step 2. Every time I try to coutinue onto the third step (Shipping), I get the the message: 


 We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436)


I've tried different browsers and even tried doing it from mobile, nothing works. Would it be easier to go to a Fido store in person?


Former Moderator
Former Moderator

Hey @shawn33!


Were you able to place your order online in the end? 


If that's the case, could you let the Community know what steps you took to correct the error? 



I'm a Participant Level 1
I'm a Participant Level 1

I'm also having the same issue!! 

Maybe ill try again in the morning!!

Hey @breeba


We didn't get any news from you concerning your phone order.

Did it end up working on your end? Let us know.



Former Moderator
Former Moderator

Hey @breeba!


Did you get the chance to try again? Try clearing your cache and cookies and trying it out again.


If you get the same error let us know and we'll figure things out!  Smiley



Former Moderator
Former Moderator

Hey @shawn33


That's definitely odd. Have you tried to clear your cache and cookies? 


Going to a store would be an option. If you want to place the order online, I'd be happy to send you a PM here so we can take a peek at your account and see if there's something there preventing the upgrade. 


Let me know Smiley