Can't make or receive phone calls

[Soliquay]

I can't make or receive phone calls,  I have restarted my phone and reinserted sim card. Still nothing. 

[KAPABLE-K]

Hello @Nadimrl,

Did you install any new apps before this problem began? 

Try starting your phone in safe mode and see if you can make calls, if it works then it could be an app that is causing the problem.

See here for instructions on how to boot into safe mode.

[ikendoit1998]

Hello, I have the same issue. 

Issue:

- cannot make/receive calls

- can still sms 2 ways

- data is working

- typed *255, the call ended immediately at 0:00, no result.

Info:

- location: North Vancouver full bars

- time of plan purchase: today, Dec 31 2019, I just got the 55 cad/month = iPhone XR plan + 2gb 

- phone model: Motorola E4

- restarted

- was using chatr sim before that, calls worked well

- the rep today ported my number. 

- when checking fido.ca, it says "calls and texts details are unavailable"

Please help, I want to know if we can resolve this here before calling/going to a rep. 

[FidoNick]

Hey @ikendoit1998!

Thanks for all those details, they do help and it seems you tried almost everything on your end.

We'll have to check out your account to see exactly what's going on. Keep an eye on your inbox, I'm sending you one now

[Nadimrl]

I'm not sure how but the problem has been solved,  maybe the sim card reset did the trick  👍🏼

[FidoRanya]

Thanks for letting us know @Nadimrl .

Were you possibly in an area that was affected by the storms over the weekend?

Let us know! 

[Soliquay]

I am in BC. I had to go In to settings, general management, network, reset network settings