Can't make or receive phone calls

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I'm a Participant Level 2 Soliquay
I'm a Participant Level 2

Can't make or receive phone calls

I can't make or receive phone calls,  I have restarted my phone and reinserted sim card. Still nothing. 

Accepted Solution

Re: Can't make or receive phone calls

@Soliquay, @TheAnalogKid

 

Hey, 

 

We're aware that some of our customers are experiencing this and our technical teams are working hard to restore the service as fast as possible.

 

We appreciate your understanding and patience on this! 

 

 

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I'm a Participant Level 1 TheAnalogKid
I'm a Participant Level 1

Re: Can't make or receive phone calls

Are you in Halifax?  I suddenly can't make/receive in my own house as of 2 hours ago.  

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I'm a Participant Level 1 Patrizia1
I'm a Participant Level 1

Re: Can't make or receive phone calls

Unable to make any outbound calls on my LG G5. Phone worked fine until this afternoon when I was really close to the US border but still on the Canadian side. Wondering if that has anything to do with it? I'm back in my usual range and have restarted my phone but no change. I am however receiving calls. Please help. 

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I'm a Participant Level 2 Soliquay
I'm a Participant Level 2

Re: Can't make or receive phone calls

I am in BC. I had to go In to settings, general management, network, reset network settings

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Solution

Re: Can't make or receive phone calls

@Soliquay, @TheAnalogKid

 

Hey, 

 

We're aware that some of our customers are experiencing this and our technical teams are working hard to restore the service as fast as possible.

 

We appreciate your understanding and patience on this! 

 

 



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Re: Can't make or receive phone calls

Hey @Patrizia1,

 

Welcome to our Community!

 

I've moved your post to this thread since it treats the same subject, you'll be able to find more info in the solution above.

 

 

 

 



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I'm a Participant Level 1 Asim01
I'm a Participant Level 1

Re: Can't make or receive phone calls

Having the same issue. Can't make and receive the call. Tried to call customer service but gave up after very long on-hold. 

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I'm a Participant Level 2 Nadimrl
I'm a Participant Level 2

Re: Can't make or receive phone calls

I can't make or receive calls on both phones of my plan ! It's been 48h I'm having this issue 

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Re: Can't make or receive phone calls

Hey @Nadimrl

 

Can you tell us a little more about the situation? What happens exactly when you try to make calls? 

 

Are you able to send messages or use data? 

 

I'll send you a PM so we can help! 



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I'm a Participant Level 2 Nadimrl
I'm a Participant Level 2

Re: Can't make or receive phone calls

Hi @FidoRanya ,

Thank you for your reply, here's the situation: 

I've been having this issue since Friday night. The two phones on my plan are affected, they're both at the same address, both Galaxy A5.

We can send and receive sms, use data but we can't make or receive regular calls. When we dial a number and press call, we get the dialing screen with the contact name (or the phone number)  but it never goes to ringing, we don't hear any ringing tone or anything.

There's no problem with billing and I've tried, restart, shutdown, removing and returning the sim, scanning for malware, the toolbox in the MyAccount app, still nothing.

Thx for your help.

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