CCTS is fully funded and exclusively supported by Telecom companies. So to think they will adjudicate any customer issue in the customer's favour is a lie, a falsehood and, a function of the lobbying group in Ottawa. Telecom customers need a real advocacy group with the strength to go after the corrupt telecoms and the ignorant, slef-serving politicians.
To clarify, the CCTS is an independent agency created to resolve complaints from customers.
You can find more info about their structure and funding on their official website, here.
If you have any questions or concerns, you can contact them via Live Chat on their website as well.
Hope this helps!