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Hi,
So I was on call with fido regarding temporary suspension of the services, the customer care person told me to hold as he was doing the suspension. I waited and waited and then suddenly my call disconnected. I tried calling again 611 but then it said " sorry your home cellular company has not authorized as to provide service, please call your home cellular company for further info" and then call disconnects again. What do I do?
Hey @rhythm!
It seems your suspension was added with immediate effect and your services are blocked. The suspension does have to follow the bill cycle though so we'll take a look!
I'm sending you a PM, see you there
I am trying to call 611 to rectify my phone being put on suspension but the call will not go through
I am trying to call 611 to rectify my phone being on suspension but calling 611 doesn't work. Please help
Hello @Romagnuolo,
Welcome to the community!
You can view all different methods to contact us here if you need assistance.
-FidoAnthonyZ