CALL DISCONNECTED SUDDENLY

Reply
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

CALL DISCONNECTED SUDDENLY

Hi,

So I was on call with fido regarding temporary suspension of the services, the customer care person told me to hold as he was doing the suspension. I waited and waited and then suddenly my call disconnected. I tried calling again 611 but then it said " sorry your home cellular company has not authorized as to provide service, please call your home cellular company for further info" and then call disconnects again. What do I do?

Flag this to a Moderator
Message 1 of 2
298 Views
Highlighted
Moderator
Moderator

Re: CALL DISCONNECTED SUDDENLY

Hey @rhythm!

 

It seems your suspension was added with immediate effect and your services are blocked. The suspension does have to follow the bill cycle though so we'll take a look!

 

I'm sending you a PM, see you there Smiley

 

 



Flag this to a Moderator
Message 2 of 2
296 Views