CALL DISCONNECTED SUDDENLY

Service interruption


An update for our valued customers: We know you depend on us and on April 19, we let you down - for this we are truly sorry. You won’t be charged for your wireless services that were impacted on Monday, April 19. A credit equivalent to that day's wireless service fee will be applied to your May bill. This will be done automatically & no action is required by you.

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CALL DISCONNECTED SUDDENLY

CALL DISCONNECTED SUDDENLY

rhythm
I'm a Participant Level 2

CALL DISCONNECTED SUDDENLY

Hi,

So I was on call with fido regarding temporary suspension of the services, the customer care person told me to hold as he was doing the suspension. I waited and waited and then suddenly my call disconnected. I tried calling again 611 but then it said " sorry your home cellular company has not authorized as to provide service, please call your home cellular company for further info" and then call disconnects again. What do I do?

4 REPLIES 4
FidoNick
Moderator

Hey @rhythm!

 

It seems your suspension was added with immediate effect and your services are blocked. The suspension does have to follow the bill cycle though so we'll take a look!

 

I'm sending you a PM, see you there Smiley

 

 



Romagnuolo
I'm a Participant Level 2

I am trying to call 611 to rectify my phone being put on suspension but the call will not go through 

Romagnuolo
I'm a Participant Level 2

I am trying to call 611 to rectify my phone being on suspension but calling 611 doesn't work. Please help

Hello @Romagnuolo,

 

Welcome to the community!

 

You can view all different methods to contact us here if you need assistance. 

 

-FidoAnthonyZ