Attention Upper Management!!

[iphone2]

Fido has to be the worst company I have every had the displeasure of dealing with. Representatives are beyond imcompetent, especially a supervisor who goes by "Gill" (no last name given); specifically in regards to call issue #I2041053849 that occured today 2023-06-22 and ended at about 3:30. Do not order any of the "like-new" phones from them because they do not fall within their definition of "like-new". They assured, on multiple occasions, that in accordance to the criteria discussed they would follow through with their quality assurance. Multiple phones later QA was not done to the degree to which they stated at all. I have sent back the phones and continue to get calls from their collections department even though they assured me that would stop. I use my phone for work and the fact that I have to spend hours on the phone for months at a time over a repeated issue is beyond unacceptable. 

Gill was the rudest and most incompetant supervisor I have ever had to deal with. The point to this review is not only to advise potential future fido customers to deeply reconsider and simply look else where, but to grab the attention of upper management. To place a formal complaint against the entirety of this process and particular individuals I have had to displeasure of dealing with on this exhaustive and wasteful experience, on a step by step basis.

This should be of deep concern to upper management as this is a massive waste of time, money and resources for Fido. I am looking forward to an unautomated response with a direct extension to upper management promptly. 

[ZeePee]

Couldn't agree more! That's what to expect when businesses are monopolized and greedy! They will go every unethical way to snitch from their customers and then play innocent by the agents who are not trained on anything except on how to give false information or whatever comes to their mind and get to the next call!

[FidoLony]

Hey @iphone2 ,

Welcome to the Community! 

Sorry to learn about this ongoing situation. This is definitely not the kind of support we aim to offer. 

As @Cawtau said, the best way to get this resolved would be to contact us via other support channels like on Facebook, Twitter or even Instagram! 

We'll be able to assist you further on those channels! 

[Confusedhere]

Call it in, insist your complaint be escalated to the Office of the President. Be polite but firm. 

[Hannahwiseman93]

Doesn't even work. I asked mine to be escalated. Now everytime I call in, I get forwarded to the "office of the president" that I have never been given the extension number to. And my phone keeps being cut and reconnected so I'm never sure when I can call them. Lol also it keeps being cut because it keeps going over my $600 allowence because of a line that I cut, that they didn't shut off and used the excuse "you can't cut it with a balance owing"  when it was only like $20 but allowed it to rack up until it was over $200 and THAN cut it. Lie through their teeth,  and everything they say conflicts with the last thing g they said. I got a new phone though, so I'm disputing with the company, my friend had to do the same and kept the phone, the contract was canceled and they still kept it.

[FidoValerie]

Hey @Hannahwiseman93 !

Welcome to the Community. 

Sorry to hear about what's been going on.

If you still need support with your account but are unable to call in, you can message customer service on our Social Media platforms (links can be found here) and they'll be glad to go over this.

[Cawtau]

Hello Iphone2,

  Welcome to the community!

  Sorry to hear of your experience. Firstly, this is not an automated response. However, you should note this forum is community-driven and not intended as a venue for customer services. If you would like to grab the attention of upper management, you would need to escalate the matter through customer service (see here). This is not the venue to expect a response from Fido customer service or the other offices. They won't reply here since these forums are not customer service. 

Hope this helps 😀

Cheers