An age-old issue: cannot set up voicemail

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I'm a Participant Level 2 zuosiyuan001
I'm a Participant Level 2

An age-old issue: cannot set up voicemail

Hi there,

 

I checked the Q&A online about this issue from other customers who had identical description on it:

 

Long press 1 (Voicemail retrieval number Ontario +14168216549) → 10-digit phone number ending with # → (Ding) Phone number is invalid

 

Said that should be a first-time set-up of the 4-digit access code but nothing out there.

 

Called the customer service and they said I do have the voicemail service and they reset my access code and asked me to check it again. Still the same.

 

And I never set a 4 digit access code before, only the 10-digit phone number request every time.

 

Went to a store and the staff could do nothing, either.

 

Does BRING-MY-OWN-PHONE matter? I did not buy my phone in Fido store.

 

I am looking for your kind help. Thank you.

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I'm a Participant Level 2 zuosiyuan001
I'm a Participant Level 2

Re: An age-old issue: cannot set up voicemail

I got this number as well as Fido service in Ottawa is that the issue? Because I saw years ago Ottawa had its own voicemail number but now only one number (+14168216549)

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Moderator
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Re: An age-old issue: cannot set up voicemail

Hey @zuosiyuan001 ! Thank you for posting on the Community, welcome aboard. Smiley 

 

We will send a PM your way in a moment so we can troubleshoot this together.

 

Talk to you there! 

 

 



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