After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier selector

Reply
I'm a Contributor Level 2 cody_w
I'm a Contributor Level 2

After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier selector

If I’m in a weak coverage are I can no longer manually pick “Fido EXT” from the Carrier menu. That whole menu is gone after iOS 12 on an iPhone X. 

 

Note about 3 weeks ago (pervious iOS 11) I did run into that bug where the phone will no longer connect to the network and you have to restore the phone completely from backup. 

 

Hope its it’s not the same issue. At least this time I still have connectivity. 

 

Thoughts? Was this a carrier update from Fido or iOS 12 issue?

Accepted Solution

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

Hey everyone!

 

We have good news to share: the new iOS update (12.1.1) restored the carrier selection option.  You just need to update your phone from iTunes or in your settings and you'll be able to manually select a network again! Smiley

View solution in context
Flag this to a Moderator
Message 1 of 72
14,526 Views
I'm a Contributor Level 2 cody_w
I'm a Contributor Level 2

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

Hi Vafu, I had a similar problem back in August. This sounds stupid, but you may need to backup your phone in iTunes and then restore it again.

 

I'm not sure why, but Apple says this is a fix and only affects Fido and Rogers.

Flag this to a Moderator
Message 21 of 72
1,866 Views
I'm a Participant Level 2 Vafu
I'm a Participant Level 2

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele


Hmm that doesn't sound right, the automatic network setting should be available. We'd need to have a closer look at your situation! I'm sending you a PM, we'll continue over there Smiley

What I mean is :  that automatic network is "technically" working, but it is not strong enough to reach my house so that i can make a decent phone call (people don't hear me at all....) nor use my data. As it is my only way to access the outside world, it's a big bummer as i work from home and need to access internet and mail through my phone. PReviously i could manually select FIDO-EXT and it was working super well. I decided to leave FIDO as this will take weeks or more to be solved.....

Flag this to a Moderator
Message 22 of 72
1,856 Views
I'm a Participant Level 2 Vafu
I'm a Participant Level 2

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele


@cody_w wrote:

Hi Vafu, I had a similar problem back in August. This sounds stupid, but you may need to backup your phone in iTunes and then restore it again.

 

I'm not sure why, but Apple says this is a fix and only affects Fido and Rogers.


THanks @cody_w
I did restore my phone and the problem was still there.  And also tried to resinstall IOS 11 but Apple confirmed that it is impossible to downgrade to IOS 11 once you have updated to IOS 12 (beware!). Like reallly impossible, event the genius bar won't be able to do it. Apple just doesn't allow it. Gasp.

The only way i though it could be done was to restore my phone to factory settings but even then, when you want to reinstall your phone back up, it reinstalls IOS 12 automatically.

Unless there'a a hack i didn't find, I think i tried eveeything. I guess i could try to not reinstall my phone's back up but that'S a big bummer to loose all that data.... and not even sure that would even work. If anyone knows more about this, let me know.... 

Flag this to a Moderator
Message 23 of 72
1,850 Views
I'm a Contributor Level 2 cody_w
I'm a Contributor Level 2

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

Did you try to enable WiFi calling so it goes over your home internet (do you have WiFi at home?). 

Flag this to a Moderator
Message 24 of 72
1,840 Views
Highlighted
I'm a Contributor Level 2 Kraven
I'm a Contributor Level 2

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

Sam result here and apple says Fido has to update the carrier settings correctly to fix this issue. 

Flag this to a Moderator
Message 25 of 72
1,752 Views
I'm a Contributor Level 2 Kraven
I'm a Contributor Level 2

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

Same issue tech support plays dumb and suggests they can cripple the phone by permanently blocking roaming. Not a viable option period. 

Flag this to a Moderator
Message 26 of 72
1,752 Views
I'm a Contributor Level 2 Kraven
I'm a Contributor Level 2

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

Oddly enough the network selector is available on my iPad running iOS 12. Wonder why that works and thie iPhone doesn’t. 

Flag this to a Moderator
Message 27 of 72
1,748 Views
I'm a Contributor Level 2 chrisck
I'm a Contributor Level 2

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele


@Kraven wrote:

Oddly enough the network selector is available on my iPad running iOS 12. Wonder why that works and thie iPhone doesn’t. 


I think if you check you’ll find the carrier settings version on your iPad is 33.0 while on the iPhone it is 33.1.

 

For the record I also am dealing with this issue. For the most part the regular Fido/Rogers network is fine but just the other day I found myself working in a weak service area where I barely had any signal. The phone would not switch over to the other network n it’s own and with no way to force it I couldn’t make calls or use the internet for the duration.

 

completely unacceptable. :Angry:

Flag this to a Moderator
Message 28 of 72
1,717 Views
I'm a Contributor Level 2 Kraven
I'm a Contributor Level 2

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

Actually both my iPhone and iPad have the same carrier information 33.0.

 

 

Flag this to a Moderator
Message 29 of 72
1,667 Views
I'm a Contributor Level 2 chrisck
I'm a Contributor Level 2

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

Interesting, so the issue is isolated to the iPhones then. I really hope they fix this sooner rather than later (presumably with another carrier update) as its causing me definite problems at work.  

Flag this to a Moderator
Message 30 of 72
1,649 Views