Address Change Error 502

Address Change Error 502

Address Change Error 502

Sanaul_H
I'm a Participant Level 2

Address Change Error 502

Hi, I am trying to change my address but it keeps saying Error 502. I tried different browser and cleaning cache. So, tell me something new to do or solve the issue for me. 

 

Thank You. 

6 REPLIES 6
Brentevans
I'm a Participant Level 1

Also trying to change address and getting error 502. So frustrating that you then have to call and wait.

Hey @Brentevans

 

I am sorry to learn you are experiencing trouble while changing your address. Have you tried clearing cookies and cache of the browser to see if that helps?

 

You can also reach out to us through our live chat or Social Media channels and we'd be happy to help you. Smiley

 

 



FidoClaudia
Moderator

Hey @Sanaul_H,

 

Can you tell us which browsers you've used and if you're using a laptop or a smartphone?

 

Also, are you logged in with your email address as the account holder?

 

Let us know. 



Sanaul_H
I'm a Participant Level 2

I am using Chrome. It's from my Laptop. 

 

Yes, I am logged in using the account holder email.

 

 

Hey @Sanaul_H,

 

Just to confirm a few more details with you as well:

 

  1. Do you currently have your payments set up as Pre-authorized?
  2. Is there a pending order or change on your account?
  3. Are you getting the error message when trying to locate your address, or when submitting the change?

Let us know!



jeffrydun
I'm a Participant Level 2

cant change my address