Address Change Error 502

Address Change Error 502

Address Change Error 502

I'm a Participant Level 2

Address Change Error 502

Hi, I am trying to change my address but it keeps saying Error 502. I tried different browser and cleaning cache. So, tell me something new to do or solve the issue for me. 

 

Thank You. 

4 REPLIES 4
Moderator

Hey @Sanaul_H,

 

Can you tell us which browsers you've used and if you're using a laptop or a smartphone?

 

Also, are you logged in with your email address as the account holder?

 

Let us know. 



I'm a Participant Level 2

I am using Chrome. It's from my Laptop. 

 

Yes, I am logged in using the account holder email.

 

 

Hey @Sanaul_H,

 

Just to confirm a few more details with you as well:

 

  1. Do you currently have your payments set up as Pre-authorized?
  2. Is there a pending order or change on your account?
  3. Are you getting the error message when trying to locate your address, or when submitting the change?

Let us know!



I'm a Participant Level 2

cant change my address