Add-on added wthout my consent

Reply
Highlighted
I'm a Contributor Level 1
I'm a Contributor Level 1

Add-on added wthout my consent

I have recently received the bill and it is $10+taxes more than I usually pay.

When logged into my online account it shows that the data add-on has been added on October 9, 2019.

When I make changes Fido sends me the details - this time it DID NOT receive any pdf with the details regarding the changes.

It looks like the add-on was added silently.

Texting CANCEL to 222 returns the message that I have no monthly data add-on.

 

Back in the days, I was charged for the texts sent from the US - but I have never been to the US.

 

I am not going to pay for the service I DID NOT order and want to have the add-on removed and my bill adjusted accordingly.

 

Thank you

Flag this to a Moderator
Message 1 of 8
435 Views
Highlighted
Former Moderator
Former Moderator

Re: Add-on added wthout my consent

Hey @chemistua ,

 

Unexpected charges are never fun, we get that!

 

We'll send you a PM so we can take a look at the charge and find out what happened. 

 

 



Flag this to a Moderator
Message 2 of 8
407 Views
Highlighted
I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Add-on added wthout my consent

So the story continued.

Got my bill which is CAD 1.80 I usually pay. From what I see in the bill it is because of the 3Gb add-on added and removed (prorated charge for the add-on I did not add).

It makes me believe that my next bill will be CAD 1.80 less (since I *DID NOT* add the 3 Gb add-on and it was removed from my account manually by Fido representative).

Please correct me if I am wrong.

 

P.S. I would appreciate if my latest bill will get reviewed and the prorated charge will get removed from it.

Flag this to a Moderator
Message 3 of 8
341 Views
Highlighted
Moderator
Moderator

Re: Add-on added wthout my consent

Hey there @chemistua, thanks for coming to the community to share your experience. 

 

I have a few questions. 

 

Usually when adding a Data Top-Up your receive a text confirmation to your number. 

 

Do you have any recollection of receiving a text message confirming this?

 

Also, do you remember removing it?

 

Hope to hear from you soon!



Flag this to a Moderator
Message 4 of 8
315 Views
Highlighted
I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Add-on added wthout my consent

I DID NOT make any changes to my account - I did not add any add-ons. When I text 222 I get this

 

Sorry! You don't currently have a monthly data add-on. To get one, select one of the options below. These are charged to your account every month until you choose to cancel.  Reply "A" to add 3GB for $30/month Reply "B" to add 1.5GB for $20/month Reply "C" to add 300MB for $10/month  To remove this add-on, text “CANCEL” to 222 or visit www.fido.ca/myaccountapp/managedata at any time.

 

I hsve just texted Cancel to 222 and got this reply.

Also, since I have not made any changes to mh account by myself I did not receuve an updated Terms and Conditions pdf.

Flag this to a Moderator
Message 5 of 8
313 Views
Highlighted
Former Moderator
Former Moderator

Re: Add-on added wthout my consent

Thanks for keeping us posted @chemistua , that's definitely odd. 

 

We'll keep looking into this with you in PM! 

 

Talk to you soon. 



Flag this to a Moderator
Message 6 of 8
277 Views
Highlighted
I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Add-on added wthout my consent

Hello!

It has been almost 10 hours since the last reply but I did not receive any PM so far 😞

Flag this to a Moderator
Message 7 of 8
258 Views
Highlighted
Moderator
Moderator

Re: Add-on added wthout my consent

Hey @chemistua

 

We just sent you a private message. See you there. Smiley



Flag this to a Moderator
Message 8 of 8
255 Views