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Add iPhone value pack

ScottMc10
I'm a participant level 3
I'm a participant level 3

Trying to add iPhone value pack to one of our lines and can't do it through self serve. Toughest app I have ever used. 

8 REPLIES 8

botsauce
I'm a participant level 3
I'm a participant level 3

Also, the iPhone value pack gets automatically removed when you change your plan via self-service. And you can't get it back without a call or chat. 

Hello @botsauce,

 

Thank you for sharing it with us. Did you need any help with it?



botsauce
I'm a participant level 3
I'm a participant level 3

You can add a regular non-iPhone value pack online but you can't add an iPhone value pack on line. This was confirmed today with Fido. 

 

Hi ScottyMC10, for some reason you have to add value packs with a Fido customer service rep. To add or cancel has to be with a representative.  I know this because I have had to do it when I needed the value pack to increase my voice mail messages. Try with live chat on the Fido website.



khouya
I'm qualified level 1
I'm qualified level 1

Not really. He can do it himself.

FidoNick
Former Moderator
Former Moderator

Hey @khouya!

 

Just to clarify, value packs can only be added or removed online during a plan change.

 

If you aren't changing plan, customer service must do it Smiley

 

 



khouya
I'm qualified level 1
I'm qualified level 1
  • Okay Smiley

khouya
I'm qualified level 1
I'm qualified level 1

Hi ScottMc10.

Do it in a computer browser like google chrome or safari, it's will be easier.

Have a nice day Smiley