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Access to my voicemail code is rejected

Rashakiblawi
I'm a Participant Level 2
I'm a Participant Level 2

Hi I keep on keying in my passcode to check my voicemail but the system keeps on refusing it 

1 REPLY 1

FidoAnthony
Moderator
Moderator

Hey @Rashakiblawi,

 

If you're having trouble accessing your voicemail with your current password you have the option of changing your password through your online profile.

 

Here's how to reset your voicemail password:

 

  1. Login to My Account on fido.ca
  2. Select the Overview tab under the Fido banner.
  3. Scroll down to VIEW USAGE AND MANAGE YOUR MOBILE LINES and select the phone number for which you're changing the voicemail password.
  4. Scroll down to QUICK ACTIONS and select Reset voicemail password
  5. Enter the new voicemail password in the New Password and Confirm Password fields, then click SUBMIT.

I hope that helps! 😊