After being on hold for over 15min for a minor adjustment to my bill i was hung up on. called back and another agent took my call and transfered me to a manager witch took over 20min. He then told me that there was no previous record for my call and he was not able to show me anywhere on the site to file a complain, nor was be able to affer any "compensation" because there was no recored of my call. i was offered a bonus 3 gigs of data for my time, about as useless as the customer service in general, especialy since other companies are offering more for less
I tried the chat agent, phone agent and manager. who all did not know where on the site or an email to contact about this issue. I called from my fido number and phone to access the agent -- 611 and there was no record recorded. Bret the manager did not want to assist further and had no problem with canceling my plan, also refused to transfer to customer retention to speak with someone else
this level of service is unacceptable and shocking, what can customers do when treated like trash?
