8 messages, $80?! - Zone 4 Daily Internet Rate

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I'm a Participant Level 1 sleepingbullets
I'm a Participant Level 1

8 messages, $80?! - Zone 4 Daily Internet Rate

I have a problem with a charge on my Fido bill that reads:

 

Event - Zone 4 Daily Internet Rate - 8 msgs - $79.92

 

What is this and how could you guys seriously justify charging nearly $80 for something I unwittingly used on a layover in Egypt? What happened to Fido Roam on my plan? Especially while right next to me my girlfriend on Koodo is able to use her phone normally with no problem for $12/day. As soon as I received your “Welcome to Africa” text message explaining the pathetic “$9.99/day for 3MB” I immediately thought, NOPE, and went into airplane mode. Unfortunately it looks like the damage to my bill had already been done (from emails or notifications rolling in??). What I don’t understand is it says these charges are for messages and not data… So which is it? I’ve been a loyal customer with you guys for 10 years but if I can’t get someone to clear this from my bill I think I might ditch Fido and look elsewhere. Absolutely ridiculous. 

Accepted Solution

Re: 8 messages, $80?! - Zone 4 Daily Internet Rate

Hey there @sleepingbullets !

First of all, welcome to the Community and thank you so much for being with us for such a long time, it means a lot! Smiley

 

I can definitely understand how a bill like that can be surprising. Thanks for reaching out and taking the time to share your concerns here on the Community.

 

As per our website, Egypt isn't included in Fido Roam and the pay per use rates were explained on the SMS you received. To avoid any roaming fees, you have to make sure that your mobile/roaming data is turned off, to not send texts and to not make/receive phone calls.

You can also put your phone on airplane mode, turn off the device or remove the SIM. 

 

You must have disabled your airplane mode a few times to allow the notifications to be received.

Even while not in use, a device is always using data in the background, especially when notifications are coming in.

Don't hesitate to reach out to us here if you have any questions or if you'd like us to have a look on your bill, or we can also send you a message directly here on the community. Let us know! 

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Re: 8 messages, $80?! - Zone 4 Daily Internet Rate

Hey there @sleepingbullets !

First of all, welcome to the Community and thank you so much for being with us for such a long time, it means a lot! Smiley

 

I can definitely understand how a bill like that can be surprising. Thanks for reaching out and taking the time to share your concerns here on the Community.

 

As per our website, Egypt isn't included in Fido Roam and the pay per use rates were explained on the SMS you received. To avoid any roaming fees, you have to make sure that your mobile/roaming data is turned off, to not send texts and to not make/receive phone calls.

You can also put your phone on airplane mode, turn off the device or remove the SIM. 

 

You must have disabled your airplane mode a few times to allow the notifications to be received.

Even while not in use, a device is always using data in the background, especially when notifications are coming in.

Don't hesitate to reach out to us here if you have any questions or if you'd like us to have a look on your bill, or we can also send you a message directly here on the community. Let us know! 



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