Hello Vishaldod24,
Welcome to the community!
Sorry to hear you've received that unexpectedly high bill amount. It's unfortunate you did not understand the plan changes on your account when you chose to get your new phone. Your old plans would have been under Fido's subsidy program. With the subsidised plans, the cost of devices was incorporated into the cost of plans (ie Small, Medium, Large, etc). Even if you opted for a BYOP plan, it would have been under the same subsidy program. You should note that Fido has recently switched from their old subsidy model to a financed Payment Program. With the new model, the cost of devices is separate from the cost of plans.
If you had a subsidised plan, you would have needed to get a new plan in order to finance a device since the old subsidised plans are not compatible with the new financed model. Even though your new plan might have been the same price, the details of the plan would not have been the same as your old subsidised plans. Unfortunately, it appears as though your new plan did not include the 1000 International minute promotion. You should also note that if you did have that promotion, it might not have been on your plan indefinitely. The promotions would usually have an expiry date associated with them.
I understand that you might not have been aware of your excess usage. However, it has always been the customers' responsiblity to monitor their own voice and messaging usage. While Fido does not provide notifications for additional long-distance usage they do provide a means of monitoring call usage (ie My Account app).
I understand this is a difficult time and being a student makes receiving such a bill even more distressing. If you're unable to make full payment on the bill, you might consider arranging a payment schedule. To make an arrangement, you'll need to contact the credit operations team. It should be mentioned that a payment arrangement might not be available in all situations.
Hope this helps 😀
Cheers
Hello again,
Firstly, I don't work for Fido.
@vishaldod24 wrote:..So according to you if my plan is expired then my all services would be stopped but this not happened...
As mentioned previously, the inclusion of 1000 International minute is a promotion. It is not a part of a plan's regular services. Since promotions are not regular services, the termination of a promotion would not affect the services included with your plan.
Promotions may be available on certain plans or they may only be available during certain periods, events or holidays. That's the nature of promotions -- they're not usually available all the time. In addition, promotions are not usually available indefinitely. That's why I mentioned they often have expiry dates.
However, in your case, the 1000 International minute promotion did not expire from your old plan. You chose to finance a new phone. In doing so, you needed to get a new plan that was compatible with financing a phone. Unfortunately, that particular promotion was not available when you got your new plan. You could have kept your old plan with that promotion (until it expired) if you purchased your phone outright. I understand you feel you weren't told your new plan didn't include those minutes, however, I am not aware of customer service in any sector informing customers of what promotions are not included with their purchases.
As mentioned, promotions are not usually available indefinitely. If the term of the promotion was not outlined when first offered, the end-date would have been provided on your bill a few months prior to the actual termination of the promotion.
I mentioned contacting the credit operations team to try to make a payment arrangement. They are the only ones who can make determination of your options. This is the community forum. No one here would be able to make judgement on your request.
Hope this helps 😀
Cheers
